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Guest Inquiry Services

Our inquiry management tool was created as a time saver for property managers and helps to create clear communications to your guests.

Automated guest notification

Guests and property managers receive notifications for check-in, check-out and late arrival. These notifications provide clear communication between guests and property managers and eliminate any confusion that might occur. We provide these notifications to make sure that guests and property managers have the best possible experience.

24/7 Guest inquiry support

No matter the day or time, we handle all guest communications, booking requests, inquiries, and more from Airbnb, VRBO and HomeAway! We respond to all inquiries in under an hour and can handle email or direct responses inside your rental listing dashboard, 24 hours a day, 7 days a week. Usually, the booking goes to the host who responds first, and that can be you!

Benefits:

  • Increase your revenue per unit and your price per booking by constantly ranking near the top of the search results and by getting better reviews from your guests.
  • Increase guest satisfaction and your listing rating because guests are always able to get in touch with our highly trained customer service staff.
  • Stay in as much control as you like. You still maintain access to all your accounts, and can communicate with guests as much or as little as you like.
  • Increase your response rate dramatically due to no missed responses because you were sleeping, at work, at the grocery store, etc. Higher response rate = more bookings.
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