949-333-0724

Software Technical Support Specialist

You’re a problem-solver and amazing with customers! You’re enamored by the way things operate and have the ability to figure out how the technology works when things go wrong. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help fix technical issues, but also provide an incredible customer experience. If this sounds like you, you could be the next Technical Support Advisor.

Key Qualifications

  • 3+ years applicable experience directly related in IT support (software/applications) or proven technical ability
  • Experience with SQL, MySQL Workbench, and creating custom queries
  • Experience with all or some of the following (SOAP, POSTMAN, JIRA, Zendesk)
  • Experience interacting with customers in some capacity (either via phone, chat, in person, a ticketing system)
  • Able to adapt the approach to different communication styles
  • Ability to manage multiple applications running at the same time
  • Ability to work independently as well as cooperatively in a team-oriented environment
  • Enjoys troubleshooting technology and possesses strong analytic and problem-solving skills
  • Flexibility to work between the hours of 7:00 a.m. and 7:00 p.m. including weekends and holidays, with the possibility to flex up or down hours depending upon business needs

Description

As a BookingPal Technical Support Advisor, you’ll be supporting our external partners in the global vacation rental business, including Channel Partners, Property Management Software Partners, and Property Managers. As our partners’ first point of contact, you’ll be the friendly voice of BookingPal, providing world class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great service are amazing people

Job Type: Full-time

Salary: $25,000.00 to $27,000.00 /month

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